FAITH UNEKWUOJO AROME

Supervised and motivated a team of customer service agents, consistently exceeding performance goals and significantly improving overall response time and client satisfaction.

Managed high-volume customer inquiries across phone, email, and live chat channels with professionalism and empathy, ensuring swift issue resolution and fostering strong client relationships.

Trained and mentored new staff on communication standards and CRM tools, boosting team efficiency by 20% through structured service procedures.

Collaborated with management to develop and implement customer service policies and feedback systems, enhancing customer retention and loyalty.

Generated weekly reports on customer interactions, escalations, and service trends, providing data-driven insights for strategic decision-making.

Provided comprehensive step-by-step guidance and assistance to customers in using company products and services, ensuring effective utilization and satisfaction.

Collaborated effectively with team members and supervisors to consistently achieve performance targets and uphold high service quality standards.

Delivered prompt and professional customer assistance across phone, chat, and email channels, significantly enhancing customer satisfaction and loyalty.

Maintained accurate and confidential customer records within CRM systems, ensuring data integrity for effective service delivery.

Developed comprehensive lesson notes aligned with the school's updated curriculum, ensuring high-quality instructional content.

Designed and implemented effective test, exam questions, grading schemes, and academic assessments to evaluate student progress.

Provided individualized support to students, effectively addressing learning gaps and significantly boosting their confidence and comprehension in key subjects.

Delivered engaging, student-centered lessons utilizing visual, digital, and interactive teaching techniques, adhering to the British curriculum.

Developed innovative lesson plans and learning materials that stimulated creativity, collaboration, and independent critical thinking in students.

Cultivated an inclusive classroom environment, promoting significant academic growth and personal development for all students.

Effectively communicated with parents and school administrators to monitor student progress and ensure alignment with learning objectives.

Managed all administrative tasks and correspondence for the organization during the NYSC service year, ensuring smooth operations.

Coordinated and documented meetings, enhancing communication and collaboration among corps members.

Actively supported and implemented community initiatives focused on promoting financial awareness and inclusion.

Developed and launched responsive websites using HTML and CSS, creating dynamic and interactive user interfaces.

Integrated various third-party libraries to significantly enhance website functionality and user engagement.

Collaborated effectively with development teams, ensuring efficient project completion and adherence to delivery timelines.

Debugged and optimized code, resulting in smooth website performance and an improved user experience.

Authored clean, reusable code adhering to programming best practices, improving maintainability and scalability.

Leveraged GitHub for version control, facilitating effective collaboration and streamlined project management within development teams.

Built and maintained functional websites using HTML and CSS, integrating third-party libraries for enhanced features.

Collaborated effectively with development teams, ensuring timely project delivery.

Debugged and refined code, contributing to a seamless and improved user experience.

Applied programming best practices to develop efficient and reusable code components.